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Read this page to see entire Shipping Policy or select a link above to see another specific policy or to contact us.
We know that once you have placed an order with us, you want to receive it without delay, so for most shipments we use the most well known, reliable delivery companies in America: UPS and FedEx using standard ground parcel freight service. Rarely, we will ship an order via the United States Postal Service. Expedited or express service is available for most items shipped via UPS or FedEx. If expedited or express service is not available for a product, it is stated on the product detail page. The rates will be higher for expedited and express service. See 'Parcel Freight' in the 'Shipping Methods' section below for more information
UPS and FedEx do not ship individual items that weigh 150 pounds or more, we automatically ship those items via truck freight using LTL shipping services. Any other items in the same order are shipped using the method that you select during the checkout process. See 'Truck Freight' in the 'Shipping Methods' section below for more information
We primarily ship your purchase directly from the manufacturer to you, and as such, different items you purchase may be shipped from different locations. Your items may arrive on different days and with different shipping methods if you purchase items of more than one brand or if you place more than one order at the same time. This is quite common and does not result in higher shipping charges. See the 'Shipping' section in our 'Frequently Asked Questions' (FAQ's) for more information.
All of our suppliers have a pre-ship order processing time. This is the time it will take for your order to be processed and prepared for shipment from the warehouse or distribution center. The pre-ship processing time varies according to each manufacturer’s policies and practices. Some items will be shipped within 24 hours, while other items might require several days. Custom or personalized items take longer to ship. Approximate pre-ship times are shown for each of our products on the product detail screen as ‘Usually Ships Within’. Also, see 'When Will My Order Arrive' in our Frequently Asked Questions (FAQ’s).
NO delivery can be made to a PO Box.
Shipping transit time does not include manufacturer’s shipment processing time. (See 'Pre Ship' above.)
For parcel freight shipments (FedEx, UPS, or USPS), delivery to a business address will be carried out during normal business hours Monday to Friday only. A signature will be requested on delivery. The item will not be left without a signature on file. The carrier is not required to match the signature to the name on the package.
Express shipping options are not available on all items. Shipping options are shown on each product detail screen.
Delivery times will depend on the local delivery schedule of the carrier, and with parcel freight, it may not be possible to make an appointment.
In general, the manufacturers that we work with will have the shipper pick up the item(s) damaged during shipping and send you a new product. In some cases, the manufacturer will just send you new parts to replace parts damaged during shipping. This is often quicker than replacing a whole unit. The method used is entirely at the manufacturer’s discretion. If a new unit is sent, it will be sent using the same shipping method and processing time as the original order unless special circumstances apply. If tracking information is available for the replacements it will be sent to you via email.
If a full replacement unit is sent, the original item becomes the property of the manufacturer. Because of this, all items should be kept in their original packaging until you receive further instructions from the manufacturer.
See 'Returns Policies' for details of each manufactures shipping damage policies.
From time to time, some products are offered with free shipping. This will be clearly stated on the detailed product description page where you select items to be purchased. Free shipping will only be offered on parcel ground shipments and common carrier truck freight.
Shipping Outside the Lower 48 States
As you residents of Alaska know, it takes longer and costs more. Not all of our suppliers will ship directly to Alaska. This is shown on the product detail page for all of our products. This does not mean that you cannot get it from us. We can have your product shipped to a terminal in Seattle, WA and forward it from there to you in Alaska. There are additional freight charges involved. If you find something that you want that is not shipped directly to Alaska, you will have to contact us to make the arrangements as this is handled on a case by case basis. See 'Contact Us'.
Hawaiians also know that it takes longer and costs more. Standard ocean shipping takes approximately 4 to 5 weeks from the time the product is delivered to a terminal on the west coast to the time it arrives at Oahu. It typically takes another week to get from Oahu to any of the other islands. Expedited ocean freight, if available, can make it to Oahu in 3 to 4 weeks and then there is always air freight ($$$). Not all of our suppliers will ship directly to Hawaii. This is shown on the product detail page for all of our products. This does not mean that you can not get it from us. We can have your product shipped to a terminal in Seattle, WA and forward it from there to you in Hawaii. There are additional freight charges involved. If you find something that you want that is not shipped directly to Hawaii, you will have to contact us to make the arrangements as this is handled on a case by case basis. See 'Contact Us'.
Puerto Rico, the Virgin Islands, Guam or any other of the great territories or former territories of the United States
At this time, if our suppliers do not ship directly to your location we can not ship to you. We hope to change that soon. Sorry for the inconvenience. If shipping to your location is available, it is shown on the product details screen.
We will begin selling and shipping to you Canadians as soon as we get the sales tax paper work figured out.
Currently we do not ship internationally