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Read this page to see all Returns Policies or select a link above to see another specific policy or to contact us.
Inspect Packages for Damage when Received:
Check all boxes or cartons for external damage when the shipper delivers them to you. Inform the shippers agent (driver) if you suspect any product damage. That person will help document damages and provide any necessary forms. We recommend that you do not refuse delivery as claims can usually be handled more quickly between you and the manufacturer than if handled by the shipper.
Save Shipping Materials:
Always keep all boxes or cartons that product(s) are packed in when you receive them. Also, keep all packing materials from inside the box or carton. You will need these items if it becomes necessary to send the product back to the manufacturer.
Using the manufacturers documentation provided with your product(s) check the contents of all packages for completeness. Also check for any damaged components or parts.
If You Have Shipping Damage
Please Note: Shipping damage is not considered a warranty claim against the manufacturer for a defective product.
All claims for shipping damages are processed directly with the manufacturer of your product. Each of the manufacturers that provide our products has their own policies regarding shipping damage and is solely responsible for the implementation of those policies. See below for each manufacturers shipping damages policies. Always read the manufacturers documentation provided with your products.
Each of the manufacturers of our products has their own returns policies and is solely responsible for the implementation of those policies. Please click on a link below to see any of our manufacturers return policy. Always read the manufacturers documentation provided with your products.
NOTE: These general recommendations do not in any way create an implied or express warranty or liability by BBQandFirePitPros.com for any products nor do they modify or become part of any manufacturers' warranty. They are only suggestions on what you should do when you receive your products or think that you might have a warranty claim.